Conversational AI: Impacting Customer Experience & Banking Workflows with Conversational Automation
Wednesday, December 8th | 12:35 pm ET
As Conversational AI continues to gain popularity among financial institutions, we dive into the technology across digital and voice channels while considering case studies of material impact financial institutions are seeing on their customer experience and ability to automate key banking workflows including payments.
Karan Kashyap is the co-founder and CEO of Posh Technologies, a Conversational AI Fin-tech helping financial institutions automate contact center workflows 24/7 to better serve their customers while providing an intelligent banking experience. Karan is an alumnus of MIT’s Computer Science & Artificial Intelligence Lab, where he earned his Masters degree in Artificial Intelligence.