Linda Cooper

Linda Cooper

Gorham Savings Bank


Lessons Learned from the New Role of Operations White Paper

Wednesday, December 8th | 9:15 am ET

​Session Description:

The disruption caused by the COVID-19 pandemic accelerated shifts in operations already underway, most notably, in five specific categories: delivery channels and technologies, talent and staffing, innovation, collaboration, and risk. Almost overnight, operations went from a tactical, task-oriented focus to a strategic framework that broke down silos and extended into every aspect of a financial institution’s business and functions.

Now, as we navigate a tenuous “new normal,” operations teams are grappling with the aftermath of these developments. In this general session, join members of NEACH’s New Role of Operations Workgroup as they review operational changes ahead as documented in the recent New Role of Operations White Paper.

Speaker Bio:

Linda Cooper has spent over thirty years working with systems and software in a variety of different industries. Curious and self-motivated, Linda pushes innovation by implementing new programs and techniques including streamlining physical inventory processes to use system tools on handheld devices and retire manual paper count forms, to developing a nationwide sales tax reporting database for a company that moved from a local market to a national footprint.

With Gorham Savings since 2013, Linda’s broad perspective from her varied professional experience has proven to be an asset. She manages several departments for the bank, including their data processing team that handles transaction files traveling on multiple rails. Thinking ahead, she has created a new content management team, made up of analysts that focus on system configuration and support, data and records management, workflow, and automation.

The interesting opportunities available in operations keep her excited to go to work every day from her home office in rural Maine.