Patricia Mullin

Patricia Mullin

Cambridge Trust Company


Lessons Learned from the New Role of Operations White Paper

Wednesday, December 8th | 9:15 am ET

​Session Description:

The disruption caused by the COVID-19 pandemic accelerated shifts in operations already underway, most notably, in five specific categories: delivery channels and technologies, talent and staffing, innovation, collaboration, and risk. Almost overnight, operations went from a tactical, task-oriented focus to a strategic framework that broke down silos and extended into every aspect of a financial institution’s business and functions.

Now, as we navigate a tenuous “new normal,” operations teams are grappling with the aftermath of these developments. In this general session, join members of NEACH’s New Role of Operations Workgroup as they review operational changes ahead as documented in the recent New Role of Operations White Paper.

Speaker Bio:

Patricia Mullin is a senior sales and relationship management executive with experience managing and selling treasury services to large and middle-market corporations and not-for-profit organizations nationally. In her current positions she manages large, complex client relationships during aggressive and ongoing bank acquisitions as well as recruits, develops, and leads effective sales organizations in dynamic, high growth environments.